These Online Terms and Conditions of Trading (“terms”) apply to all contracts between You/your (“the Customer”) and we/us/our (“Ruth: Melbourne”).
These terms relate to sales over the Internet only. We reserve the right to alter these terms at any time and without notice to you. Nothing within these terms and conditions shall affect you/you’re the buyer’s statutory rights as a consumer.
The contract made by you with us (Ruth Melbourne) online via (www.ruthmelbourne.com) incorporates the following terms. These terms shall prevail over any and all terms, proposed by you.
It is advised that you print out these online terms and conditions and keep them for your personal records.
By accepting the delivery of the goods, it shall then be deemed as evidence of you the buyer, fully accepting these terms and conditions.
We (www.ruthmelbourne.com) reserve the right to update and/or change prices and products on the web site at any given time.
We shall not be liable to anyone for withdrawing any goods or services from the website, and shall have the right and not be liable for refusing to process an order.
Throughout the site, all our pricing is in GBP (British pounds £) and includes VAT (value added tax) prices are supject to change at anytime.
VAT refunds shall be given to those eligible to receive them. We reserve the right to adjust the VAT if it changes.
All information within the site is as accurate as possible, but could also be prone to error. Although prices and descriptions could change over time and through this there could be errors. All errors incurred shall be rectified immediately, once brought to our attention. We are not liable for any losses that may occur.
We reserve the right to change/amend the descriptions/specifications of our products. On occasion the products that are supplied could differ from those that are displayed within the site. If this should occur, you shall be informed of the change/amendment. Then be given the option to cancel the purchase or reselect in accordance with our policy
We (www.ruthmelbourne.com / Ruth Melbourne) are entitled to change these terms and conditions at any given time. This shall not affect the existing terms and conditions accepted by you/your the buyer upon making a purchase via our web site. We reserve the right to restrict, suspend or terminate your use of this site at any time without any prior warning.
Website: Ruth Melbourne. The Design Creative. http://thedesigncreative.co.uk/
Graphics: Naomi Ray. http://www.studiopixie.co.uk/
Product Photography: Richard Bridge. Thai Hibbert. Richard Barr.
Look Book Photography: Matilda Finn. Thai Hibbert. Richard Barr.
All content within www.ruthmelbourne.com and its copyright are all owned by Ruth:Melbourne.
This includes all graphic images, logo, price information, pictures and text.
Images and graphics have been created in house, by the web design team and/or have been obtained with permission to be used within the site.
Nothing within the site may be copied and/or used without prior consent from us. Any unauthorized use of any of the above shall result in copyright infringement.
Ruth:Melbourne fully respects and is committed to the protection of your privacy and personal details. Everything in regards to private/personal details is dealt with in accordance with the Data Protection Act 1998. All private/personal information is handled and stored in a safe and responsible manner. No information regarding private/personal details shall ever be disclosed to third parties, and shall only be used by Ruth Melbourne. for the following:
* Login purposes
* Postal address and name used for future purchases and the processing of orders
* Mailing list/newsletter informing you of new products, events, promotions, and any possible changes.
* We may record which products you have bought or are interested in, to enhance your personal shopping experience on our site.
You shall only be sent email notifications if you have requested to be put onto our e-mailing list. If you choose to be added or removed from the e-mailing list, you can send an email to firstname.lastname@example.org
SHIPPING & RETURNS
PLEASE NOTE: Ruth Melbourne pieces are all hand crafted and can take up to 2-3 weeks to make once you’ve placed an order.
Postage is FREE for UK orders and usually takes 3-5 working days to arrive at your doorstep after the product is made which can take up to 1-2 weeks.
If you are placing an order to be sent outside of the UK, you will be charged the International Shipping rate.
Orders sent to Western Europe usually arrive within 5-7 working days at 12.50.
Eastern Europe 4-6 working days at £12.50
USA – £15.00 7- 10 working days and the rest of the world 7-10 working days £30.00.
Following the day of order placed. Ruth Melbourne cannot be held responsible for items lost or damaged once dispatched to overseas locations. We are not responsible for any delay in delivery that may occur due to postal delays in other countries or forces beyond our control.
Duties and Custom Clearance Charges may incur depending on the Country of Import.
EXCHANGES & RETURNS
ALL NIPPLE PASTIES SALES ARE FINAL. The customer has the right to return new unworn or unused sterling silver goods within 14 days. Goods should be returned in their original packaging where relevant. Any BESPOKE/CUSTOM MADE and ALL products purchased at a pop-shop/event and/or in person and cash in hand sales are final. No returns or exchanges will be honoured.
Please note that Earrings “Ear Cuffs” are Excluded from the Refund Policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at Fairs or Trade Shows.
Also exempt from any refund or exchanges are Bespoke or Made To Order items or jewellery altered to a customer request.
If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.
Ruth:Melbourne does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and is a reliable postal service, for example; Royal Mail Special Delivery Service. The cost of returning the item to us is your responsibility.
The above does not affect your statutory rights.
All jewellery is hand crafted and produced in London.